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VIP Frequently Asked Questions

1. What are VIP Points and how do I earn them?

You'll earn VIP points by playing at any real money cash game table or by buying into any real money tournament (MTT and SnG). In cash games, every time a flop is seen VIP points are earned if you are involved in the hand. You'll earn 1 VIP point for every 10 cents of rake you contribute. For tournaments, you'll receive 1 VIP point for every 10 cents that you pay in tournament fee.

2. How can I use my VIP points?

You can use your VIP Points in the following ways:

  • Purchase Store items - you can do this through the VIP Store
  • Buy into tournaments - you can do this directly at the tournament lobby registration when you buy in to the tournament. Please see a list of VIP Tournaments that you can buy into
  • You can exchange your points for cash in your cashier/points

3. Where can I purchase items with my points?

You can purchase items in the player rewards store. Or pick up tournament coupons and cash exchanges through your player admin.

4. If I earn enough points, will I automatically go up to the next tier?

Yes. The system automatically upgrades your VIP tier as you earn more and more points. We must stress that you only increase your VIP Class through the points you earn at the tables, not through winning VIP Points in tournaments. You can see your VIP class in the client in the top right of the screen. You can also see your player class in your player admin.

5. Do VIP points count towards me clearing bonuses?

Yes. Please check each individual bonus for its unique terms and conditions.

6. Am I able to get bonuses on the VIP program?

Yes you will be eligible for bonuses on the VIP program. You will clear off the bonuses in the usual fashion. Please check each individual bonus for its unique terms and conditions.

7. What happens to my tier and points if I don't log in?

If you go a period with no activity, your VIP points will be decayed based on your tier and period of inactivity. Please see your tier for further details.

8. Will there be changes to the VIP rewards?

Yes. From time to time we may introduce special promotions or items. This program is growing and we will make changes to keep it fresh as time goes by.

9. Can I transfer points to another player?

No. Points cannot be transferred to other players.

10. How do I check my VIP points balance and status?

You can check you VIP point balance and your tier status in the player admin section. Here you will see how many points you currently have, any specific benefits to your level and any other relevant information.

11. How can I exchange points for cash?

Visit the cashier, and click the points tab. There is a section where you will be able to exchange your points. Please check your VIP Class to ensure you meet the criteria and limits needed to exchange points for cash.